At Pellegrano, every order is more than a purchase — it’s a personal story we are honored to craft and deliver.
We are committed to ensuring that your customized leather and non-leather accessories reach you safely, swiftly, and with the care they deserve.

Below you’ll find everything you need to know about how we ship your order:

🚚 Processing Time

• Customized Orders:
  Each personalized item is handcrafted with precision.
  Processing time for customized products typically takes 5–7 business days before shipment.

• Non-Customized Orders:
  For standard (non-personalized) products, we process and ship within 2–3 business days.

Note: During busy seasons (such as holidays or special sales), processing times may be slightly extended. We appreciate your understanding and patience.

🌍 Shipping Destinations

We proudly ship Europe, UK & Ireland, USA and Canada from our fulfillment centers in Germany.
No matter where you are, Pellegrano products are crafted to travel safely into your hands.

🕐 Estimated Shipping Times

Please note: Delivery times are estimates and may vary based on your location, local customs, and carrier delays.

📦 Shipping Carriers

We primarily ship using DHL Express and trusted regional partners for a reliable and trackable delivery experience.

Once your order is shipped, you’ll receive an email with your tracking number and a direct link to monitor your shipment.

🚫 Shipping Restrictions

• We are unable to deliver to P.O. Boxes or APO/FPO addresses.

• Certain remote areas may experience extended delivery times.

💸 Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and your preferred shipping method.

From time to time, we may offer free shipping promotions — stay connected via our newsletter to hear about these exclusive offers!

🎁 Customs, Duties & Taxes

For international orders, please note:

• Customs and import duties may apply upon delivery.

• These fees are the responsibility of the customer and are determined by your local government regulations.

Pellegrano is not responsible for any customs delays, duties, or taxes incurred during shipping.

❓ Questions About Shipping?

Our team is here to assist you!
If you have any concerns about your shipment, need help tracking your package, or have any special delivery requests, please reach out to us:

📧 Contact@pellegrano.com
🌐 https://pellegrano.com/contact-us

🛡️ Thank you for trusting Pellegrano — where every story begins with you.